01When to call 998
Recognise red flags and give the call handler the details they need.
Read guideClear thinking before help arrives
First response in Dubai: know the next safe step
In an emergency, the right first response is usually simple: make the scene safe, call the correct UAE emergency number and follow the trained call handler. This guide helps residents and visitors prepare without pretending to diagnose or replace professional care.
Independent information guide — not an ambulance service, clinic or emergency dispatcher.
Start here
Choose the right emergency line
From anywhere in the UAE, use the number that matches the immediate danger.
First Response Dubai
A calm plan for urgent moments
Each guide focuses on one decision. Read it now, not for the first time during an emergency.
01
02Before help arrives
Keep the scene safe, monitor changes and avoid actions that can cause harm.
Read guide
03Heat illness in Dubai
Know the difference between feeling unwell in heat and a medical emergency.
Read guide
04Road incident response
Protect yourself first, report accurately and do not create a second collision.
Read guide
05Home emergency readiness
Prepare access, information and essential supplies before they are needed.
Read guideA — B — C
Three rules that travel well
Safety first
Look for traffic, fire, electricity, smoke or another hazard before approaching. Do not become a second casualty.
Call early
For a possible life-threatening medical emergency, call 998. Do not wait for certainty or use a non-emergency contact first.
Stay on the line
Answer clearly, share the location and follow instructions. Tell the handler if the person’s condition changes.
Emergency numbers are verified against the Official Platform of the UAE Government. First-aid summaries are conservative and link to recognised training sources.
Sources and further reading